IT Helpdesk

The IT Helpdesk is your first point of contact for all problems and queries relating to our services. We provide first line support and operate a local IT Helpdesk at each of our three campuses.

Common queries

Open, track or update a support ticket online

Contact us online via our customer portal - it's the quickest and easiest way to get in touch with our support teams and is available 24/7. Sign in with your University username and password.

Contact us 

Live chat

Talk to us on live chat



01206 87 2345

If you're calling out of support hours, leave a voicemail message and we'll get back to you the next working day.


Walk-in support (face to face) is currently closed. Please contact us through another method.

Colchester Campus


Learning Hub, Ground Floor, Silberrad Student Centre (Square 5)

Open hours
  • Monday to Thursday 8.30am to 6.00pm
  • Friday 8.30am to 5.45pm

Southend Campus


Room TF.2.03, Info Point, Learning Hub

Open hours

Monday to Friday 8.45am to 5.00pm

Loughton Campus


The Library and IT Center, Hatfields

Open hours
  • Monday 8am to 8pm
  • Tuesday to Friday 8am to 9pm
  • Saturday 12pm to 5pm