ID Check and Face-to-Face Verification - Post Office Route
After you’ve selected your ID documents you will need to complete the rest of your online application, which includes updating your name and address history. Once you have done this the application will generate an automated letter, which you need to take to the Post Office along with your selected ID within 28 days. Please make sure you take these to a Post Office that offers a DBS ID Verification Service. More information about the Post Office Services can be found here. The Post Office will charge a fee of £11.00 for this process, which you will need to pay for.
COVID-19 and Travelling to a Post Office
Completing a DBS check is an essential activity linked to your education and needs to be completed in order to meet the requirements of your course. Whilst the current advice from the Government is to stay home, you have a ‘reasonable excuse’ to travel to a Post Office, as you need to obtain a service that enables you to complete the DBS process.
Please make sure you adhere to the Government’s COVID-19 related guidance and support when travelling to and from the Post Office and when you get your documents verified. The most recent guidance can be found on the GOV.UK website.
If you have been issued with a key worker letter from your department/school please take this letter with you when you travel to and from the Post Office as it can be used to show that you have a valid reason for leaving the house.
If you have any concerns about completing your ID check at a Post Office or you are aware of any challenges that will prevent you from completing your application in this way, for example you are shielding or are concerned about travelling, please contact the DBS Team for more advice and guidance.
You are encouraged to complete the DBS process as soon as possible to ensure that your result comes back before you are due to go out on placement. If your DBS result is delayed this may have implications for your placement start date and your ability to continue on the course, as you may not be able to meet the required learning outcomes. If you placement is postponed for any reason please continue with your DBS application.
Once your application is complete
Once your application has been completed online, it’s sent to the Disclosure and Barring Service. They check your details against police records and barred list information where applicable. If you’ve applied for an enhanced DBS check your details will also be checked with local police forces.
How long the process takes
It’s difficult to say exactly how long your check will take, as every person has different circumstances. Most DBS checks are completed within six weeks, but the process can take up to eight weeks and sometimes it takes longer.
Receiving your DBS certificate
Once all the checks have been done, you’ll receive your DBS certificate by post to the address that you provided.
If you haven’t received your DBS certificate within 14 days of it being dispatched, you can request a free reprint by calling 0300 020 0190. Note that the DBS centre can only reissue certificates up to 93 days after the original date of issue.
Incorrect name on the DBS application
If the name on your DBS application is incorrect, it means it has been added incorrectly to the disclosure manager system. You’ll need to email the DBS team to tell us, as your application may need to be cancelled and started again.
Copies of your certificate
You won’t be able to get one – you’re only given one copy, so make sure you look after it as it can’t be replaced if it gets lost or destroyed. The University is not sent a copy.