Making a complaint
We aim to give you the highest levels of service at the Student Services Hub. If you're unhappy with the
service you've received, we will investigate what has happened and respond to
you as quickly as possible, normally within 10 working days. If it takes longer to resolve your complaint, we'll send you an update and a revised timescale.
We'll confirm we've received your email, normally within three days of receipt. It may be necessary for us to contact you to ask further questions. If this is the case
we will use your University email address (please indicate in your initial email if you'd like an alternative address to be used).
If you remain unhappy once we have looked into the matter then you can take
things further by submitting a formal complaint.