Your welcome pack

We have accommodation offices at University Quays and The Copse in Colchester and at University Square in Southend. Staff in these offices will be happy to help with day to day enquiries about your room in those areas. Our new accommodation, The Pastures, will also have an accommodation office, when it opens for the 2023-24 academic year.

We also have a dedicated Student Information Team based in the Student Services Hub in Colchester for those of you that live in South Courts, The Towers, The Houses or Wolfson Court, or for anyone that may have more complex accommodation queries.

What's in your welcome pack

To help you make the most of your time in our accommodation you will have received an electronic welcome pack before your arrival. You can also download a copy of the book below.

The welcome pack email contains:

  • an accommodation guide
  • a guide to the internet service
  • information regarding your insurance cover

This welcome pack contains all the information you need to help you settle in, including contact details for accommodation and emergency numbers for out of hours support.

New students will also receive information on how to register online for the Health Centre.

student talking to support staff
Contact us

For enquiries about accommodation or about an application you're making, contact us at the Student Services Hub. Quote your full name and PRID or PG number on all correspondence.