Internet, phone, insurance and TV

Wifi and internet services in University accommodation are provided by external partners ASK4 and Glide Student.

Both provide a cabled and wifi service, so if you have an access point and need an ethernet cable, please contact reception at University Square if you are based in Southend, or askthehub@essex.ac.uk if you are in Colchester.

ASK4 internet service

ASK4 covers The Towers, South Courts, The Houses, Wolfson Court, and University Square, Southend accommodation areas.

ASK4 uses wifi 6 technology which provides speeds of up to 1Gb/s. You can connect all you wifi-enabled devices together (smart speakers, wireless printers etc) and interact with them from wherever you are in the building.

Report a fault

To report a fault with your internet connection or for any queries relating to connection, please contact the ASK4 support team. They are available 24 hours a day, 7 days a week, 365 days a year:

Glide Student internet service

Glide Student covers University Quays, The Meadows and The Copse accommodation areas.

Report a fault

To report a fault with your internet connection or for any queries relating to your connection, please contact the Glide Student support team. They are available 24 hours a day, 7 days a week, 365 days a year:

Insurance

To make a claim on the contents insurance for your room, due to fire, theft or flood, please download the MyEndsleigh app or call 0800 923 4042.

Emergency telephones

All residences are fitted with emergency phones located either in hallways or on the lift landings. These phones connect to services such as the 24-hour Security and Safety Centre where patrol staff can be contacted, the Residents' Support Assistants, for out-of-hours emergency help.

TV licence

If you want to watch TV in your University accommodation, including BBC iPlayer, you will need to buy a TV licence, regardless of whether you watch on a TV, PC or other mobile devices. Don't risk a fine of up to £1,000.