Shared mailboxes

A shared mailbox is special type of email account that lets multiple people send and receive email from a single address.

Shared mailboxes are appropriate for:

• a team of people who want to use a common email address as a single point of contact
• sharing the responsibility of monitoring and responding to customer enquiries
• when personal email accounts aren't appropriate for serving a specific role at the University

Some well-known examples of shared mailboxes include it.helpdesk@essex.ac.uk and ems-helpdesk@essex.ac.uk.

How to open a shared mailbox in Outlook

If you have permission to access a shared mailbox, you can access it using Outlook:

• Outlook for Windows (.pdf)
• Outlook for Mac
• Outlook for the web (.pdf)

Manage permissions to a shared mailbox

Membership to a shared mailbox is controlled by a group and only group owners can add or remove people from the group.

• Control who has access to a shared mailbox

Request a new shared mailbox

Shared mailboxes are set up on request.

• Request a new shared mailbox