Please contact the Estate Management Helpdesk if you require assistance with day-to-day issues listed below. You can also report a fault online.
For work or materials in connection with repairs to buildings, electrical, heating and ventilating service and installations including furniture (other than departmental equipment) please complete a requisition form (EPO15) (.docx)
Situations that are potentially life threatening such as:
For defects that could be dangerous or cause serious disruption to service delivery, we'll either resolve the problem, or make safe, during the same working day. For example:
Defects that affect service delivery or living environment within 24 hours, such as:
Work instructions for planned maintenance during the week that they are due and defects that cause minor inconvenience, for example:
Defects that cause no inconvenience and where alternative facilities exist within 15 working days, such as:
Any urgent maintenance, which cannot wait until the next working day will be dealt with as a callout via the Security and Safety Centre to the appropriate Estate Management staff. When contacting Security please provide them with as much information as possible.