Estate Management Helpdesk

The Estate Management Helpdesk team provide a dedicated customer-care facility for all three campuses (Colchester, Southend and Loughton) and is the first point of contact for:

The Helpdesk team will respond to all communication enquiries within two working days, and we will ensure the customer is informed on what actions are being taken.

Reporting a fault

To report a fault, contact the Estate Management Helpdesk by phone, email, in person (contact details below) or via our online fault report system.

To deal with your enquiry as efficiently as possible, please give details of:

  • nature of the fault
  • location of the fault - building, floor, room number
  • contact name and telephone number
  • who to contact to gain access to the fault (if this is a different person to yourself)

Once the fault has been logged, you'll receive an email with a call log number, keep this number safe.

Please note, we don't usually put callers through to supervisors and other technical staff. Talk to the Helpdesk team in the first instance and they will decide how best to deal with your call.

Student accommodation

To report a repair or fault in your room or flat, please contact the Accommodation Office.


Please complete and return the relevant form below, if you:

Opening hours

Monday to Thursday 8.00am - 5.00pm
Friday 8.00am - 4.45pm

Room: (6.003)

Outside these hours a voicemail system operates and messages will be attended to the following working day.

For out-of-hours support, security, issuing of keys, lost property and visitor information contact the Patrol Officers in the Information Centre.

Contact us
Contact us
Estate Management Helpdesk Room 6.003, Square 4
Twitter @Essex_Estates
Telephone: 01206 872959