Provide is a Community Interest Company, or social enterprise, delivering a wide range of health and social care services across Essex, Cambridgeshire, Suffolk and Norfolk.
Provide aims to maintain a strong R&D presence in the health and social care sectors, working in partnership with other organisations to improve clinical research across the UK.
As part of its commitment to improving the efficiency and effectiveness of community and primary health care services, the company identified ways in which advancements in Artificial Intelligence technology could provide novel solutions to help ease the increasing financial burden on the NHS.
Provide’s ultimate aim was to ensure that clinicians had more time to spend with patients in need, and that those patients were seen at the right time, by the right person, based on their condition.
Provide partnered with Essex academics for their world-leading research and expertise in data science. The Knowledge Transfer Partnership (KTP) was established to improve the efficiency of the triaging process by creating a decision-making engine, powered by AI and Natural Language Processing, which could identify the type of service patients needed and then guide them to the required level of support.
The project also involved academics from the Department of Psychology at Essex, who offered a deeper understanding of potential barriers to the use of new technology, helping to encourage clinicians to trust and embrace it as an effective tool to improve service delivery.
As part of the partnership, the AI Triage software – the Smart Referral System – has been developed and implemented for automated triaging of patients with musculoskeletal conditions.
The newly developed AI tool has been a huge success, reducing delays in information gathering and the number of incomplete referrals, easing triage time, increasing flexibility, providing new functionalities for risk assessment and sign-posting, offering a symptom checker, and providing low-risk patients with self-help options.
The wider impact of this software on the NHS could be significant, as it could eventually be rolled out to many other services and areas.
In addition to the KTP, the project team also worked on a Bed Bureau app, an idea born during the pandemic. Hospital bed management was already a challenge even before it was exacerbated by Covid-19. The Bed Bureau app has a live dashboard displaying bed availability in red (fully booked), amber (up to 50% available), and green (over 50% available).
Get the best value for money when investing in new services. Let us help you make informed, evidence-based decisions, and reduce the risks of change and innovation in your organisation.