Having been a student myself, I understand how tricky it can be to keep track of things and to know how to find the information you need. Now I’m working as a Student Information Team Adviser, I wanted to share a few tips for ‘staying in the know’ and the best ways to contact us when you need to.

Know what’s going on

  1. Please read your emails: One of the quickest lessons you learn at Essex, is to stay on top of your emails. At times, it can feel like you’re bombarded with information, but this is the main way the University communicates with you, so it’s important to check your emails daily.
  2. Keep an eye on our website: Both the Student Directory and the Student Services Hub Webpage are divided into easy to understand sections which are constantly being updated with the latest information for students. Whatever issue you have, these are the places to start.
  3. Use your browser to find information: Don’t underestimate the power of your web browser. This is the quickest way to find information. Just search for 'uni of essex' and make sure you include some key words related to your query. For example, if you search 'uni of essex covid travel', you’ll find our COVID-19 travel information page.

The best ways to contact us

  1. Make sure you reach the right people on Live Chat: If you have a quick question and you are unsure who to contact then Live Chat is a good option for you. Live Chat lets you talk with us using an online messaging system and it’s a really good way to make sure you reach the right people to talk to quickly.
  2. Phone us if you’re confused or distressed: If you need to speak to someone urgently, then speaking on the phone with someone who is ready to listen and support you may be your best option. Students from all three of our campuses can phone us here: +44 (0)1206 874000.
  3. Email us if you need to go into lots of detail: If you have a complex query and you need detailed instructions or require information on a specific topic, then it may be better to contact us via email. Students can email us at askthehub@essex.ac.uk, but we do get a lot of emails so remember it can take up to five working days to get a reply.
  4. Speak to your Department about anything to do with your course: If you have a question about your course content and arrangements, then you should contact your department directly. Your personal tutor is also a great person to speak to for advice and support. If you don’t know who they are, it’s easy to find out.